nagamen Privacy Policy

This page describes what we collect when you use nagamen and how we keep that data protected. We take data privacy seriously — your identity documents, payment information, and account activity are handled with encryption, limited access, and strict compliance with Indonesian data protection standards.

When you register on nagamen, deposit funds, or interact with our sportsbook or live-dealer tables, we collect information necessary to verify your identity, process payments, and log your activity. We do not sell or lease your data to third parties. We do not use your information to profile you for marketing outside nagamen.

Our privacy commitments apply whether you access nagamen on Android, iOS, desktop, or mobile web. If you have questions about how we handle your data—especially around KYC verification, payment storage, or account recovery—reach out via our support channels or consult the contact details at the end of this policy.

What Data We Collect at nagamen

We collect data in three categories: account registration, payment, and activity logging.

Account Registration

When you open an account at nagamen, we ask for:

Full name, date of birth, email address, phone number.
Residential address (street, city, province, postal code).
Username and password (hashed, never stored as plain text).

We use this information to verify your identity during KYC and to contact you about your account (password reset, deposit confirmation, withdrawal status). We do not share your email or phone with marketing partners outside nagamen.

KYC Verification Documents

Before your first withdrawal, we require proof of identity (national ID, driver's license, or passport) and proof of address (utility bill, bank statement, or rental agreement). You upload these documents through our secure portal on your mobile app or web browser.

We store these documents in encrypted cloud storage, segregated from your login credentials and account balance. Our verification team accesses them only to confirm identity and address. Once verified, the documents remain in our archive for compliance purposes but are not accessed for routine account operations.

Document retention: We retain KYC documents for seven years after account closure or last activity, as required by Indonesian financial reporting regulations. After that period, documents are securely deleted.

Payment Information

When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we collect:

Payment method details (wallet account identifier or bank account number).
Deposit amount, date, and status (pending, confirmed, failed).
Transaction ID from the payment processor.

We do not store your wallet password, PIN, or full bank account numbers. Payment processors (e.g., mobile banking's servers, local payment's infrastructure) handle sensitive payment credentials separately. We receive only confirmation that a payment succeeded or failed.

Activity Logging

Our servers log your account activity on nagamen to provide you with transaction history and support account recovery. Logged data includes:

Login timestamps and device info (Android APK, iOS Safari, desktop browser).
Deposit and withdrawal requests, amounts, and settlement status.
Game play history (game name, bet amount, outcome).
IP address and general location (country / city level, not precise GPS).
Support tickets and chat messages.

This data helps us detect fraud, resolve disputes, and improve service. For example, if you claim you didn't place a bet, we can pull the game log to confirm. If you lose account access, we use login history to verify your identity before issuing a password reset.

How We Use Your Data at nagamen

We use your data for five core purposes:

Account management: Verify your identity, manage your balance, process deposits and withdrawals, send account notifications.
Fraud prevention: Detect suspicious activity (e.g., multiple failed login attempts, duplicate accounts, unusual betting patterns). We may request additional verification if activity looks unusual.
Compliance: Meet anti-money-laundering (AML) and know-your-customer (KYC) obligations required by Indonesian financial authorities. We keep transaction records for audits and investigations.
Service improvement: Analyze how users navigate nagamen on mobile and desktop, identify technical issues, optimize app performance for slower networks in Jakarta, Bandung, Surabaya, and Medan.
Legal and regulatory: Respond to lawful requests from government agencies, court orders, or law enforcement if required.

We do not use your data for marketing outside nagamen. We do not sell your email or phone to third parties. We do not profile you for targeted advertising across other websites or apps.

Your data is a trust asset. We restrict access, encrypt it, and hold it only as long as necessary.

nagamen data team

Data Storage and International Transfer

Our servers and data storage facilities may be located outside Indonesia. When you use nagamen from Jakarta, Bandung, or elsewhere in Indonesia, your data may be transferred to and stored in servers in other countries. We ensure these transfers comply with Indonesian data protection laws through encryption and data processing agreements.

Data centers we use maintain industry-standard security certifications (ISO 27001, SOC 2). Access to your data is restricted to nagamen staff and contractors with legitimate operational need. All transfers are encrypted in transit (SSL/TLS), and data at rest is encrypted using AES-256 or equivalent.

Third-Party Processors and Partners

We share your data with third parties only when necessary to provide nagamen services:

Payment processors: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet gateway providers, and banks (mobile banking, local payment, online payment, e-wallet) receive your deposit instruction and payment confirmation data to process transactions.
Identity verification vendors: We may use third-party KYC services to verify documents during account setup. These vendors see your documents temporarily and delete them after verification.
Cloud hosting: Our data is hosted by cloud providers that manage encryption, backups, and security. These providers sign data protection agreements committing them to handle your data responsibly.
Legal and compliance: If required by law, we may share data with law enforcement, government agencies, or regulatory bodies.

We do not share your data with marketing firms, advertising networks, or data brokers. Payment processors and identity vendors are contractually bound to use your data only for nagamen services, not for their own marketing.

Your Rights on nagamen

You have the right to:

Access your data: Request a copy of all personal data we hold about you. Contact support, and we'll provide a download within 10 business days.
Correct your data: Update your name, email, address, or other account information anytime in your nagamen account settings.
Delete your data: Request account closure and deletion of your personal data, subject to legal retention requirements. We retain transaction records for seven years for compliance, but we delete personal details (email, phone, documents) after account closure.
Withdraw consent: Opt out of non-essential data uses (e.g., service improvement analytics). Essential uses (fraud detection, legal compliance) cannot be withdrawn.
Data portability: Request your data in a portable format (e.g., CSV) for transfer to another service.

To exercise any of these rights, contact our support team or submit a written request to the email address listed below.

Cookies and Tracking on nagamen

Our nagamen website and app use cookies and similar tracking technologies to:

Keep you logged in across sessions (session cookies expire when you logout or close the app).
Remember your preferences (language, theme, notification settings).
Analyze usage patterns to improve app performance and user experience.

On iOS Safari and Android browsers, you can disable cookies in your device settings. Disabling cookies may limit nagamen functionality (e.g., you'll need to log in each time). We use analytical cookies only to improve our service—not to track you across other websites.

Data Security and Breach Notification

We implement encryption, firewalls, and access controls to protect your data from unauthorized access, alteration, or destruction. Passwords are hashed using bcrypt or similar algorithms—we cannot retrieve your password even if requested.

If we discover a data breach affecting your personal information, we notify you via email within 72 hours and advise you on steps to protect your account (e.g., change your password). We also notify relevant Indonesian regulatory authorities as required.

Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Material changes are communicated to you via email at least 30 days before taking effect. Your continued use of nagamen after the update date constitutes acceptance of the revised policy.

Contact Us About Privacy

If you have questions about how we handle your data, wish to exercise your privacy rights, or believe we have mishandled your information, contact us:

Live Chat: Available in your nagamen account during business hours.
Email: [email protected]
In-app Help: Use the Help or Privacy section in your nagamen account to submit a data request.

We aim to respond to privacy inquiries within five business days. If you believe we have violated your privacy rights and our response is unsatisfactory, you may lodge a complaint with the Indonesian National Personal Data Protection Authority (BPPN) or seek legal remedy in your jurisdiction.